Terms of Service

1. Agreement

By accessing or using Nexora, you agree to these Terms of Service and our Privacy Policy. If you use Nexora on behalf of an organisation, you represent that you have authority to bind that organisation.

2. The service

Nexora provides an Operational Intelligence Platform that connects business communication channels, extracts structured work from conversations via our Proprietary Intelligence Engine, and helps teams track tasks, commitments, and operations. Features may evolve over time; material changes to paid plans will be communicated in advance where practical.

3. Accounts & access

You are responsible for safeguarding credentials, configuring roles appropriately, and ensuring that users comply with these terms. You must provide accurate registration information and promptly update it when it changes.

4. Customer content

You retain ownership of content you submit or connect to Nexora. You grant us a limited licence to host, process, and display that content solely to provide and secure the service. You represent that you have the rights needed to connect channels (including WhatsApp Business numbers) and process message data.

5. Acceptable use

You may not:

• Violate applicable laws or Meta / WhatsApp policies.
• Attempt to access another organisation's data or disrupt the platform.
• Reverse engineer the service except where permitted by law.
• Use Nexora to send spam, phishing, or unlawful marketing.

6. Billing

Paid plans are billed according to the pricing page or a signed Enterprise order form. Fees exclude third-party charges such as Meta conversation fees and 360dialog partner fees. Trials convert to paid plans only when you choose to continue. Refunds, if any, are described in your order or invoice terms.

7. Warranties & liability

The service is provided on an “as is” and “as available” basis except where mandatory law provides otherwise. To the maximum extent permitted by law, our aggregate liability arising from these terms is limited to the fees you paid to Nexora in the twelve months before the claim.

8. Termination

You may stop using Nexora at any time. We may suspend or terminate access for material breach, non-payment, or risk to the platform or other customers. Upon termination, we will make commercially reasonable efforts to allow export of your data within the period stated in your plan or DPA.

9. Contact

Legal notices: legal@nexora.ai. Sales and support: Contact.