Privacy Policy

1. Who we are

Nexora (“we”, “us”) operates the Operational Intelligence Platform at nexora.ai and related applications (app.nexora.ai). This policy explains how we handle personal data and organisational content you entrust to us.

2. Data we collect

We may collect:

• Account data — name, email, phone, company, role, and authentication details.
• Workspace content — messages, tasks, commitments, CRM records, and configurations you create or connect.
• Channel metadata — WhatsApp and email connection status, delivery receipts, and integration settings.
• Usage and device data — product analytics, IP address, browser type, and security logs needed to operate the service.

3. How we use data

We process data to provide the platform, operate the Proprietary Intelligence Engine on authorised conversations, improve reliability and security, communicate about the service, and meet legal obligations. We do not sell customer message content. We do not use your conversation data to train third-party models for unrelated purposes.

4. Sharing

We share data with sub-processors who help us run the service (hosting, authentication, messaging, email delivery), and when required by law. See our Data Processing Agreement for the current sub-processor list.

5. Retention & security

We retain data for as long as your organisation maintains an account and as needed for backups, dispute resolution, and legal compliance. We use encryption in transit and at rest, role-based access controls, and audit logging. More detail is available on our Security page.

6. Your rights

Depending on applicable law, you may request access, correction, deletion, or export of personal data, and you may object to or restrict certain processing. Organisation admins control workspace content. Contact privacy@nexora.ai for privacy requests.

7. Contact

Questions about this policy: privacy@nexora.ai. General inquiries: Contact us.