Encryption
All data is encrypted in transit with TLS 1.3 and at rest with AES-256. Conversation content is never stored in plaintext.
Security
Enterprise-grade security. Meta-ready by design.
Your business conversations are sensitive. Nexora is built so you can connect WhatsApp Business and email channels with confidence — encryption, isolation, auditability, and partner-grade WhatsApp delivery.
Built for trust
Security is not an add-on. It is part of how Nexora stores, processes, and presents operational intelligence from your conversations.
Role-based access
Granular permissions for every team member. Employees see only what they need. Managers see their teams. Owners see everything.
Multi-tenant isolation
Complete data isolation between organisations. Your data is never accessible to other customers on the platform.
Authentication
Multi-factor authentication, secure session management, and brute-force protection are built in by default.
Audit logging
Every sensitive action is logged with timestamp, actor, and context — so you have a complete trail for compliance and accountability.
- User authentication and session events
- Permission and role changes
- Data export and configuration updates
- Intelligence engine invocation requests and outcomes
- WhatsApp connection and webhook delivery events
WhatsApp & Meta readiness
Nexora connects to WhatsApp Business through 360dialog, an official Meta Business Partner. Message delivery, template compliance, and webhook handling follow Meta Cloud API requirements. We do not scrape personal WhatsApp accounts. Business numbers are connected only after your organisation authorises the connection.
Official partner path
WhatsApp Business API access is provisioned via 360dialog — not unofficial clients or browser automation.
Authorised numbers only
You connect verified business numbers. Coexistence and Cloud API modes are supported per your Meta setup.
Privacy-first processing
Conversation data is processed only to power your workspace. We never sell or share customer message content.
Data processing
Nexora acts as a processor of your organisation's conversation and operational data. Sub-processors, retention, and transfer practices are documented in our Data Processing Agreement.
Read the Data Processing Agreement →Ready to run operations securely?
Start a free trial or talk to us about Enterprise security and compliance requirements.